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Orders may be delayed due to COVID-19. Please be advised.

FAQ's

 
What are your shipping procedures?
  • Most orders ship within 7 business days (excluding glassware, apparel, and beakers), but orders may ship the same day.
  • Standard shipping is 3-7 days after shipment.
  • If your products have not arrived 10 days after the date of shipment, contact the carrier or thebellas@bellahigh.com for assistance.
    What are your cancellation, return, and refund policies?

    We want you to be happy with your Bella High product purchases. In the event you feel that a Bella High product you purchased doesn't perform the way you want or expect, please let us know by reaching out to us at thebellas@bellahigh.com for a return. We are happy to issue you a full refund of the purchase price (minus shipping and handling, gift wrapping, or other service fees) upon receipt of the remaining unused product within 30 days from the date that the product was delivered to you.

    Refunds will be credited in the form of store credit via an e-gift card, or discount code. Purchases of gift certificates and/or sale items cannot be returned for a refund.

    We, unfortunately, cannot receive returns on overly used products or products not purchased online at Bellahigh.com. 

    There will be a standard shipping fee of $7 when returning your product, and this fee will be deducted from the total store credit rewarded. All returns must be postmarked within 14 days of delivery. For example, a product delivered on April 1st, 2020 must be submitted to the shipping carrier by April 14th, 2020 in order to be granted a store credit. 

    We will provide you with a return label and you will receive store credit in exchange for the product once it is returned to our facility. This store credit will be sent in the form of an e-gift card. Once we have received and processed the returned item(s), you will receive an email notification to the original email used to place the order. 

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing additional shipping insurance. We don’t guarantee that we will receive your returned item.

    If you have questions regarding our 14 Day Guarantee policy, please contact us at thebellas@bellahigh.com.

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    Yes! All credit card information is encrypted across a secure line